Contact Us

Need help? We’re always here for you 💖

At VELVETPOLLY, we’re committed to providing friendly and reliable customer support. Whether you have a question about your order, sizing, shipping, or returns, our team is happy to assist.

Customer Support

📧 Email: vip@velvetpolly.com

Our support team typically responds within 24–48 business hours.

We Can Help With

• Order updates & tracking
• Shipping questions
• Returns & refunds
• Sizing & product information
• General inquiries

Important Notice

Please note:

• VELVETPOLLY is an online store only
• We do not offer local pickup or in-person services
• Please contact us by email before returning any items

Business Information

VELVETPOLLY
801 Brickell Ave, Suite 800
Miami, FL 33131
United States

This is not a return address.

Thank you for shopping with VELVETPOLLY ✨