Shipping policy

At VELVETPOLLY, we are committed to delivering your order efficiently and reliably.

Processing Time

All orders are processed within 1–3 business days.
During peak seasons or promotional periods, processing times may be slightly extended.

We offer the following shipping options:

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order using this number.

Shipping times may vary depending on destination, carrier conditions, and external factors beyond our control.

VELVETPOLLY does not guarantee delivery timelines.

Please ensure all shipping details are accurate at checkout.

VELVETPOLLY is not responsible for orders shipped to incorrectly provided addresses.

If your package is marked as delivered but not received, please contact us at:

We will assist you in contacting the carrier. However, VELVETPOLLY is not liable for lost or stolen packages after delivery confirmation.

VELVETPOLLY
vip@velvetpolly.com
801 Brickell Ave, Suite 800
Miami, FL 33131
United States

Please note: This is not a return address. For any return requests or order issues, please contact our customer support team via email first.

Thank you for shopping with VELVETPOLLY.