Terms & Conditions

Welcome to VELVETPOLLY. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

Website Use

By using this website, you confirm that:

• You are at least the age of majority in your jurisdiction
• The information you provide is accurate and complete
• You will not use this site for any unlawful or unauthorized purpose

Product Information

We strive to ensure that all product details, descriptions, pricing, and images are accurate. However:

• Colors may vary slightly depending on screen settings
• Product availability may change without notice
• Minor variations in fabric or sizing may occur

VELVETPOLLY reserves the right to update or modify product information at any time.

Orders

We reserve the right to refuse, cancel, or limit any order at our discretion.

This may include orders flagged for:

• Suspected fraud or unauthorized activity
• Incorrect pricing or product information
• Unusual purchasing behavior

If your order is canceled, you will be notified via email.

Pricing & Payments

All prices displayed on our website are listed in USD.

Payments are processed securely through trusted third-party payment providers. VELVETPOLLY does not store your payment information.

Shipping

Orders are processed according to our Shipping Policy.

Delivery times may vary depending on carrier conditions, destination, and external factors beyond our control.

VELVETPOLLY is not responsible for shipping delays caused by carriers or customs.

Returns & Refunds

Returns and refunds are handled in accordance with our Return Policy.

Please contact our support team before returning any item.

Intellectual Property

All website content, including logos, images, graphics, text, and designs, is the property of VELVETPOLLY and may not be copied, reproduced, or used without permission.

Limitation of Liability

VELVETPOLLY shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

Updates to These Terms

We may update these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

Contact Information

VELVETPOLLY
vip@velvetpolly.com
801 Brickell Ave, Suite 800
Miami, FL 33131
United States

Thank you for visiting VELVETPOLLY ✨